Deliver 360 Degree Customer Support

Cognate ensures that you can provide customers with end-to-end support through Salesforce Service Cloud

How Cognate Adds Value

Complete Customer View

Get an in-depth insight into your customer behavior and activity and grow your retention rate
Case management

Treat each case with utmost attention from case creation, assignment, escalation & prioritization
Communication Channels

Develop effective communication channels for smooth conversations between reps and customers

Salesforce Field Service
- Reduce in-person visits
- Prioritize essential projects
- Increase first-time fix rate via Einstein AI
- Faster data-driven decisions
Salesforce Digital Service
- Add live chat support on web
- Personalized support on your site or app
- Automate routine customer requests
- Self-service community for customers
Salesforce Customer Service
- Better Automation & Workflow
- Detailed Incident Management
- Case and Knowledge Management
- Reporting & Analytics

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