Deliver 360 Degree Customer Support

Cognate ensures that you can provide customers with end-to-end support through Salesforce Service Cloud

Cognate Salesforce Service Cloud

How Cognate Adds Value

  • Cognate Salesforce Services
  • Cognate  Salesforce Services
  • Complete Customer View

    Get an in-depth insight into your customer behavior and activity and grow your retention rate

  • Case management

    Treat each case with utmost attention from case creation, assignment, escalation & prioritization

  • Communication Channels

    Develop effective communication channels for smooth conversations between reps and customers

Service Cloud Solutions Cognate Can Help Implement

  • Salesforce Field Service

    • Reduce in-person visits
    • Prioritize essential projects
    • Increase first-time fix rate via Einstein AI
    • Faster data-driven decisions
  • Salesforce Digital Service

    • Add live chat support on web
    • Personalized support on your site or app
    • Automate routine customer requests
    • Self-service community for customers
  • Salesforce Customer Service

    • Better Automation & Workflow
    • Detailed Incident Management
    • Case and Knowledge Management
    • Reporting & Analytics
Get started today

Ready to Deliver a Great Customer Service Experience?